Privacy Policy
Last updated: November 14, 2024
Solverr, LLC (“Solverr”, “we”, “us”, or “our”) respect your (“you” or “your”) privacy and are committed to protecting it through our compliance with this privacy policy (“Privacy Policy”). This Privacy Policy describes our policies and practices on the collection, use and disclosure of your personal information that we collect from you or that you provide to us when you visit our website www.solverr.com or use any of our other products, services and applications made available by us from time to time (collectively, the “Services”).
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Information we collect
​
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include your name, phone number, email address, job title, contact preferences, billing address, and payment instrument numbers and the security code associated with your payment instrument, as well as any other personally identifiable information you may provide voluntarily.
If you engage in a session or workshop with us (a “Workshop”), we may record those Workshops. Additionally, we keep a record of the virtual written work completed during those Workshops. Also, as part of the enrollment process of our virtual learning modules, we collect the personal information you give us such as your name and email address. All payment data is stored with Thinkific.
If you post information on public areas of the Services (such as comments or blog), that information is visible to and may be collected, stored and used by anyone. We recommend you be careful about giving out personal information to others or sharing personal information in public or online forums. We are not responsible for the actions of any third parties with whom you share personal information.
In addition, when you use our Services, certain third parties. such as platform providers. may use cookies or other automatic information collection technologies to collect information, including personal information, about you, your online activities over time and across different websites, apps or other online services websites, or your device. We do not control these third parties’ tracking technologies or how they may be used. If you have questions about an advertisement or other targeted content, you should review the privacy policies of those service providers or contact them directly.
How we collect, use and disclose your information
We may use information that we collect about you or that you provide to us, including personal information, to facilitate account creation and authentication and otherwise manage user accounts, deliver and facilitate delivery of Services to the user, respond to user inquiries and offer support to users, send administrative notices via email, enable user-to-user communication, request feedback, send marketing and promotional communications, deliver targeted advertising to you, post testimonials, protect our Services, evaluate and improve our Services, products, marketing and your experience, measure usage of the Services, and analyze the effectiveness of our marketing and promotional campaigns.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:
​
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Cookies and similar technologies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
Do Not Track Features. Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
Notice to California Residents. California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
Disclosure of your personal information
We do not sell your personal information to any other third parties. Solely to the extent necessary to perform the Services as described, we will disclose your personal information to service providers, such as vendors, technical agents, subcontractors and consultants, to perform certain business-related functions that help make the Services and our offerings available and functional (e.g., web site hosting, maintenance, user experience improvements, email delivery services, and texting and other communication services).
We will not disclose your information to a governmental body or to any other third party unless we are legally required to do so pursuant to a valid court order, any other legal order, or a criminal or civil subpoena.
There are business purposes for which we may share your personal data with certain third parties without future notice to you, including to a buyer or other successor as part of a merger, acquisition, change of control or other similar business transfer.
We may disclose aggregated user statistics and other data with our clients (which may include your employer), affiliates, agents and current or prospective business partners. In connection with any such disclosure, we will at all times seek to protect your privacy and to ensure that this aggregate information does not personally identify you.
Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deleting is possible.
Security
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Information of Minors
We do not knowingly solicit data from or market to children under 18 years of age. By using these Services, you represent that you are at least 18 or that you are the parent or guardian of such minor and consent to such minor dependent’s use of Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please email us at info@solverr.com.
Privacy Rights
In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting using the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications. You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you an email. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Information
​
If you have any questions about this Privacy Policy, you may email us at info@solverr.com.
Accessing and Updating Your Information
If you wish to review, update or delete any personal information that was previously submitted via the Services, please contact us at info@solverr.com. Additionally, to review or change the information in your account or to terminate your account, you can either contact us using the contact information provided, or log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.